Shipping policy

Orders are typically dispatched within 24 hours, and you can expect to receive a shipping confirmation email within that timeframe. Please note that during peak demand periods, processing times may be slightly longer.

We operate from two warehouse locations, in the UK and Germany, ensuring your order is dispatched from the warehouse closest to your location for optimal delivery times.

Below are the standard delivery times:

United Kingdom	2 - 3 business days
Germany	2 - 3 business days
Other EU countries	4-8 business days
Rest of the world	7-10 business days

Taxes, Duties and Customs

All UK orders are fulfilled from our UK warehouse, so no additional VAT charges apply. Similarly, orders within the EU are shipped from our Germany-based warehouse, ensuring no VAT charges are incurred. For orders shipped outside the UK and EU, duties, tariffs, or other fees may apply depending on the destination country. Please note that ANSWR is not responsible for any such charges; customers are solely responsible for covering any applicable duties, VAT, or additional fees.

Shipping Agreement

ANSWR is not responsible for lost or stolen packages after the order has been dispatched and the tracking number provided. ANSWR will not replace or refund an order if the package is missing. If the package shows delivered, but a package has not been collected, please contact your shipping carrier to conduct a lost package search or to take advantage of any available shipping insurance they may offer. Please note that we do not provide shipping insurance. Once tracking is received, it is between the shipping company and the customer to ensure the goods arrive safely.

Address Changes

If you need to update your shipping address, please email us immediately at ask@answrbeauty.com. We will do our best to amend the address before your order is dispatched. However, as orders are processed promptly, we cannot guarantee changes once the order has been placed. Please note that once an order has been processed, the shipping address cannot be modified. We kindly ask that you double-check your shipping details at checkout to avoid any mistakes.